Refund policy

Refund policy

30-day returns

You can return any item within 30 days of receiving it for a refund, including sale items.

To start a return, email sales@shadecentral.co.uk with your order number and the items you want to return. We'll reply with the return address and instructions. Please contact us before sending anything back, so we can match your parcel to your order.

Condition of returned items

Please send items back in the condition you received them, with their case, cloth and original packaging where possible. You're welcome to try sunglasses on, as you would in a shop. If an item has been handled or worn beyond that, we may reduce your refund to reflect any loss in value.

If you live in the UK, the Consumer Contracts Regulations 2013 give you the right to cancel your order for any reason within 14 days of receiving it. Our 30-day policy already covers this. After telling us you're cancelling, you have 14 days to send the items back.

Standard delivery is free, so there is no delivery charge to refund on a change-of-mind return. If you chose paid express delivery, the extra cost isn't refundable unless the item is faulty or wrong.

Faulty, damaged or wrong items

If an item arrives faulty or damaged, or isn't what you ordered, email sales@shadecentral.co.uk with your order number and a photo. We'll cover the cost of sending it back. You can choose a replacement or a full refund, including any delivery charge you paid.

Your rights under the Consumer Rights Act 2015 are not affected. Within 30 days of delivery, you can reject faulty goods for a full refund. After that, you're entitled to a repair or replacement. If that doesn't fix the problem, you're entitled to a refund.

Return postage

Unless the item is faulty, damaged or not what you ordered, you pay the postage to return it. We recommend a tracked service, and please keep your proof of postage.

Refunds

When your return arrives, we'll check it and email you to confirm your refund. Refunds go to your original payment method within 14 days of us receiving the item, or of you showing us proof you've sent it back, whichever is sooner. Your bank may take a few more days to show the refund.

Exchanges

The quickest way to get a different style or colour is to return your item for a refund and place a new order.

Questions

Email sales@shadecentral.co.uk or message us on WhatsApp on +44 7356 085630.