FAQs
Delivery
How much is delivery?
Standard delivery is free on every order, with no minimum spend.
How long will my order take?
We dispatch orders within 1–2 working days. Delivery to the UK, US, EU and Australia usually takes around 20 working days after dispatch, and 20–30 working days to other countries. These are estimates, and carriers can take longer at busy times.
Can I track my order?
Yes. We'll email you when your order is dispatched, with tracking where the carrier provides it. If your order hasn't arrived by the end of its estimated delivery window, contact us and we'll track it down.
Will I have to pay customs or import charges?
For orders to the UK, US, EU and Australia, import taxes are usually paid before your parcel ships, so there's normally nothing extra to pay on delivery. Other countries may charge import duties or taxes on delivery.
Returns
Can I return my sunglasses?
Yes. You can return any item within 30 days of receiving it, including sale items. You're welcome to try them on first, just as you would in a shop. To start a return, email sales@shadecentral.co.uk with your order number and we'll send you the return address and instructions.
Who pays for return postage?
If you've changed your mind, you pay the return postage. If an item is faulty, damaged or not what you ordered, we cover it.
When will I get my refund?
Within 14 days of us receiving your return (or of you showing us proof that you've sent it), to your original payment method.
My order arrived damaged or faulty. What do I do?
Email us with your order number and a photo. We'll send a replacement or give you a full refund.
Products
Will they fit me?
Many of our product pages include frame measurements or a size guide in the photos. If you're not sure, message us with the style you like and we'll help you choose.
Can I wear them for driving?
Dark tinted lenses (category 2 and above) aren't suitable for driving at night or in poor light. Check the product description, and ask an optician if you're unsure.
Orders and payment
How can I pay?
By Visa, Mastercard, American Express and other cards, PayPal, Apple Pay, Google Pay or Shop Pay. Checkout is secure and handled by Shopify.
Do you have any discounts?
Buy any 2 pairs of sunglasses and 10% comes off automatically at checkout. We also post codes on our TikTok and Instagram, so follow us there.
Can I change or cancel my order?
Email us as soon as you can. If your order hasn't been dispatched yet, we can usually change or cancel it. If it has, you can still return it within 30 days of receiving it.
Contact
How do I get in touch?
Email sales@shadecentral.co.uk or message us on WhatsApp on +44 7356 085630, Monday to Friday, 9am–6pm UK time. We reply within one working day.